“Delta cancels 200 flights to curb delays”

I had to read the USA Today headline about Delta airlines twice: “Delta cancels 200 flights to curb delays”.

According to the article, “Joe Kolshak, Delta's executive vice president for operations, said the canceled flights made up about a third of Delta's departures and arrivals in the Northeast Thursday… ‘While it does inconvenience some people, the goal is to minimize the impact to as few people as possible,’ he said.”

In the declining airline business, this move seems to counter all rational efforts to increase customer satisfaction. At the very least, Delta provides entertainment to non-travelers and people sitting in cubes across the country. Read more.